F.A.Q

 

Frequently Asked Questions 
About Sex Toys Online Internet Shopping 

 

Sex Toys Online  guarantees Discreet Shipping for all our Adult Products.

a. Products are shipped in plain boxes or envelopes with a nondescript return address.

b. Discreet Billing Charges appear as Sex Toys Online (our sister website). No one recognizes this name after checkout, or when the item is shipped.

c. Privacy Guaranteed. Under no circumstance will we sell or share your personal information beyond what is necessary to complete your order. 

1. What steps are taken to keep my personal information private and what information is collected? 


Sex Toys Online uses the latest encryption technology to keep your personal information safe. All your ordering information -- including your name, address, and credit card number -- is encrypted using a secure server for maximum security. Your credit card and billing information cannot be read as it travels to our ordering system. To ensure that your information is even more secure, once we receive your credit card information, we store it on a server that isn't accessible from the Internet. In the unlikely event that you are subject to fraudulent charges, remember to first notify your credit card provider in accordance with its reporting rules and procedures. For more on encryption and how it works you can read about it on PC World.com site about "How Encryption Works" 
 

2. Why does the "warning" window that comes up in the ordering process really mean? 


This window may seem intimidating to people on most browsers, but it simply means that you're entering the safest, most secure area of our web site. This should be reassuring since this is where you will leave your address and also where your credit card transactions take place. When you exit from this mode to an unsecured mode, you'll receive a similar alert message, just to make sure you know leaving that area. 
 

3. Do you offer Money Back Guarantee? 


Yes, your satisfaction means everything to us. That's why we offer only brand names and not imitations or knock-offs. With our buying power and low overhead we can pass on the savings to you. If for any reason you are not completely satisfied with the purchase, you may return your purchases within 30 days from the date of your order and we will credit you the amount of your purchase less shipping and handling.

 
 

4. Do you have samples on any of your merchandise? 


No, our products come directly from the manufacturers and they do not supply sample items to Sex Toys Online. 
 

5. Do you Drop ship or Blind Ship for Resellers and Merchants? 


Yes, we can do a blind drop ship anywhere in the world for you. No information is included with the shipment as far as where it came from. There is no return address on the box except for an UPS code number. Invoices will be mailed to the purchaser. Please read here for more information... 
 

6. Are your items refurbished? 


No (New) 
 

7. Are there other items that you sell besides what I see on your site? 


No , Sex Toys Online site is updated daily, so what you see is what we have.
 

8. Do you ship C.O.D? 
No we do not. 


 
12. Does Sex Toys Online take money orders or checks?

Yes, just send your check, money order or certified check to address shown here. Checks take longer to process so it may slightly prolong delivery. 
 


13. How can we be contacted or to order an item by phone? 
Click here for order by phone hours. 


 
14. Where are you actually located? 
All of our warehouses are located in Bloomfield CO and our corporate office is in Myrtle Beach SC. 

 


15. Are you offering any jobs at this time? 
Click below for job opportunities or sub-wholesaler starter kits. 


 

16. Is there a minimum order? 
We have NO minimum order for regular customers unless you choose to shop and buy in bulk from our Wholesale categories (you do not need to be a member to purchase any products out of these wholesale suppliers listed on this page ). But you do need to be a Sex Toys Online member to buy any other products listed on our site in bulk for resale or drop shipping. 


 


17. Are you products wholesale prices or retail? 
They are retail prices the shipping is free and no tax are charged. 

 
18. Is shipping to Alaska and Military free as well? 
Shipping to both types of addresses cost more. The U.S.P.O charges more and those charges will be deducted from you credit card. We will send you an email of the total charges afterwards. You must allow 3 week for delivery to either types of addresses.

19. Does your coupons you give us apply to all items?  
Yes. all products.

 
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For any further questions regarding Sex Toys Online Privacy Policy, you can e-mail or call us. Please be sure to include your e-mail address and/or phone number so we can respond to your questions. 

Shipping & Returns

United States 
We strive to ship all orders received before 3:00 pm Eastern Standard Time on the same day. Back orders are shipped per your instructions. All orders are shipped F.O.B. Broomfield, Colorado. Orders are shipped via UPS Ground or Fed Ex Express Saver unless other arrangements are requested. The customer is responsible for all freight charges, insurance, handling charges and C.O.D. fees.

Please feel free to contact your Customer Service Representative with any questions.

International Shipping
Yes, we do ship internationally. Please call your sales representative for detailed information. We only ship to US & Canada at this time. To place a call to your sales representative, simply dial your 954-636-2702 

Free Shipping on Prepaid Orders
We will pay the ground shipping charges within the Continental U.S. for a wholesale prepaid order of $4000 or more. Payment is only accepted by cashiers check, money order, or pre-approved company check. Due to processing fees, credit/debit cards cannot be accepted as prepayment.

Order & Service Questions

Changes to an Order Already Placed 

Please be aware we work very hard to get your order out as soon as possible – usually the same day if we receive the order before 1 pm Mountain Standard Time.

If there is a change in your order or an order cancellation, please call your sales representative immediately at 1-954-636-2702 or email shop@sex-toysonline.com

Back Order Policy
Please contact your sales rep regarding your preference how back orders should be handled for your account.

1-954-636-2702

Defective Product
Products with manufacturing defects must be reported within 30 days from receipt. Contact your sales representative regarding a replacement or return. All returns require a return authorization number.

Refused/Returned Order
Refused or returned orders can be shipped once with additional shipping charges added. Orders returned again will only be reshipped after prepayment. The customer will be charged a 20% restocking fee and all shipping charges on restocked orders. Refused orders can cause your account to be placed on a “Prepaid Only” status.

Guaranteed Sale Policy
Our aim is to keep your store stocked with hot selling products at all times! If you buy an item from us for the first time and it doesn’t sell well for you, return it within 30 days and we will exchange it for one that does. This does not apply to sale items, closeouts, or previously purchased items. All items must be shelf restockable without price tags or price tag residue. Call our sales representative for a return authorization number, 954-636-2702 ot email us at info@sex-toysonline.com. You will not get refunded for items returned without an RMA number.

Damaged/Shortages
All merchandise leaves our warehouse in perfect condition. All concealed damage or shortages must be reported to Sex-Toys Online within 48 hours from the receipt of goods. A claims form is included with each packing slip.

If you receive a shipment that has exterior damage, has been opened or re-taped, you must file a claim at the time of delivery with the carrier. Please make sure the driver notes the damage. Save the original cartons and packing material for inspection by the carrier. Let us know immediately if you have had the driver note a problem. Contact your sales representative with the reference number assigned by the carrier and we will process the claim for you.

 

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